Customer Pickup & Return Policies
At time of pickup you will need the following:
A valid Illinois driver's license/state ID and cash or credit for the rentals...
A SECURITY DEPOSIT, unless waived or otherwise adjusted by your Let the World Know representative, (THIS IS SEPARATE FROM THE RENTAL COST and/or the RESERVATION FEE) equal to 2 times the rental amount, or $50, whichever is greater. For example...if your total rental charges are $40.00...your security deposit would be $80.00...However, if your total rental charges are $20...your security deposit would be $50.00...because it is our minimum security deposit. Security deposits for some equipment, i.e. audio/video equipment, may be higher, up to replacement costs of equipment in some cases. This will be refunded in full upon return of equipment ON TIME in working order.
Late charges, damages or non-returned equipment costs will be deducted from the security deposit. Security deposits made by card may take 1-5 business days to show up in your account...
Balance of Total Rental Charges.
Although pickup is available for many items, delivery is required for ALL inflatables and some of our more hard-to-handle costly items.